Customer Database & Proactive Retention

Customer Lifetime Value (LTV), service cycle reminders, automated WhatsApp retention perks, and vehicle maintenance history.

Active Customer Base

184 Clients

+12 this month

142 Individual, 42 Commercial

Repeat Retention Rate

78.4%

+5.1% YoY

Returning within 12 months

Average Customer LTV

R 8,920

Strong Growth

Lifetime repair & service spend

Overdue Service Alerts

18 Vehicles

Actionable

Due for retention campaign

Customer Intelligence Ledger (3)

WhatsApp Loyalty Active

Sipho Dlamini

VIP Platinum

+27 82 123 4567 • sipho.d@gmail.com • Individual

Toyota Hilux 2.8 GD-6 (GP 482-910)
Total Spend (LTV)R 14850.005 Workshop Visits

Gauteng Logistics & Freight Pty Ltd (Thabo M.)

VIP Platinum

+27 11 888 7766 • fleet@gautenglogistics.co.za • Fleet / Commercial

Komatsu PC200 (EXC-04) • CAT 428F2 Backhoe • 3x Isuzu NPR 400 Trucks
Total Spend (LTV)R 98450.0018 Workshop Visits

Maria Santos

At Risk (Overdue)

+27 83 999 1122 • maria.s@outlook.com • Individual

Volkswagen Polo 1.0 TSI (CA 120-891)
Total Spend (LTV)R 4200.002 Workshop Visits