OFFICE RECEPTION DESK • CLIENT ENGAGEMENT

Client Experience & Customer Portals

Reception administration console to generate, preview, and dispatch digital customer portals, quotes, live trackers, and PayFast links.

Quick Customer Portal Link Generator

Generates custom links for any customer

The 9 Customer-Facing Portals & Tools

Admin tools to copy links, share via WhatsApp, or preview each screen directly.

ALL 9 PORTALS OPERATIONAL
Public Web

1. Marketing Landing Page

Public website with live track search, transparent pricing, and instant booking CTA.

Intake Portal

2. Client Online Booking

Self-service intake form where customers select asset type, service package, and morning/afternoon slot.

Live Tracking

3. Customer Status Portal

Live 5-stage repair progression timeline with mechanic before/after inspection photos and workshop contact.

Quote Approval

4. Full Quote Review Portal

Interactive scope of work review where clients approve parts/labor and submit their legal digital signature.

Checkout

5. Payment Selection (PayFast)

Customer checkout gateway supporting PayFast Instant EFT (all SA banks), Credit Card, and SnapScan QR.

Release Voucher

6. Payment Successful & Gate Pass

Instant settlement confirmation screen with vehicle release gate pass QR code for reception.

SARS Receipt

7. Customer Collection Receipt

Official SARS Tax Invoice & downloadable settlement receipt with vehicle release code.

Reviews & CSAT

8. Post-Service Feedback & Rating

Customer 5-star review form, technician tip/commendation, and 10% loyalty discount voucher.

SMS / WhatsApp

9. Automated Quote Notification

Multi-channel WhatsApp & SMS notification engine with interactive smartphone preview.